City of Calgary Service Adjustments During Canada Post Strike
The City of Calgary has made arrangements to assist Calgarians and ensure the continuity of customer service and business operations during the disruption in postal service.
The City is working with an external courier service and will maintain deliveries of critical material to Calgarians and businesses.
Calgarians, businesses, and contractors can access and pay for most City services online that do not require subsequent mailing or products. Business services include registering a business or applying for business licences and related permits, which can be done on calgary.ca/myBusiness.
Public services include paying a parking ticket, requesting a TIPP application, or renewing a pet licence can also be done online. A full list of available services can be found at programs and services.
Payments to The City for utility bills (ENMAX, Water Services and Waste & Recycling Services), animal licences, property and business taxes and corporate invoices can be made at most banks and financial institutions in person, through the bank’s online or telephone banking systems. or online at enmax.com for ENMAX bills, depending on method of payment.
Payments can also be made at The City of Calgary Municipal Building, 800 Macleod Tr. S.E. in the following ways:
In person, at The City’s cashiers on the third floor from 8 a.m. to 4:30 p.m., Monday to Friday (cash, cheque or Interac only).
Dropped off at The City’s “drop box” on the third floor, available 6 a.m. to 6 p.m. weekdays.
Placed in the 24-hour payment depository in the outside wall of the Municipal Building on 3 Street S.E.
Delivered by courier – 8 a.m. to 4 p.m., Monday to Friday, at the Tax Customer Service Centre, third floor, Calgary Municipal Building only.
Parking violations can be paid on calgaryparking.com or in person at the Calgary Impound Lot or City cashiers.
Animal licence payments can be made over the phone by calling 311.
Due to the ongoing Canada Post disruption and to comply with legislative delivery of photo enforcement tickets via courier, the Calgary Police Service must include a subsequent court order with the legal documents. If you have any questions, please email: ticketcontrol@calgarypolice.ca.
Seniors' transit passes can be purchased in person at the Centre Street Platform and Bow Parkade Calgary Transit Customer Service Centres, City Hall Cashiers, and Village Square Leisure Centre (low income seniors' transit pass only).
Transit passes and tickets can be purchased in person at Customer Service Centres, City Hall Cashiers, and convenience and grocery stores.
Low income transit passes can be purchased at the Centre Street Platform and Bow Parkade Calgary Transit Customer Service Centres, City Hall Cashiers, Village Square Leisure Centre and Southland Leisure Centre.
The City of Calgary will not waive penalties if a disruption in postal service delays property tax payments. To avoid a seven per cent late payment penalty, it is strongly recommended Calgarians use another method of payment. Visit Property tax payment options page for more information.
Please visit calgary.ca/canadapost for information updates related to City services and the postal strike.