New 311 Call Back Option for High Volume Call Demand

The City has officially launched a new feature for the 311 call centre. If the expected wait is longer than one minute, the system will advise on the estimated wait time before providing the option for a call back. The call back feature will be active on the 10-digit 403.268.CITY (2489) and 311 lines between the hours of 8am - 4:30pm, seven days a week. These hours of operation experience the highest volume of call demand resulting in longer wait times. 

The City of Calgary is the first jurisdiction in Western Canada to offer this 311 feature daily.

 For more information, visit calgary.ca/311