Social Disorder: Who to Contact
Social issues such as homelessness, addiction, encampments, rough sleeping, or mental health are not typically a criminal matter. to best support community members in crisis or for help during non-emergency situations that require additional assistance, please note the following community resources:
311 Calgary
311 allows you to access City services and information 24/7. The information reported to 311 helps the City record keep and direct their response where needed. Call 311, visit calgary.ca/311 or download the City of Calgary 311 App.
Alpha House
Alpha House offers a wide range of outreach coordination aimed at engaging clients into services, and helping reduce the impact of addiction and homelessness on the broader community and public systems.
Bear Clan Patrol
Bear Clan Patrol is a community-led service providing an alternative to police response and intervention. They offer non-threatening, non-judgmental harm reduction, mental health, and addiction support.
211 Alberta
211 provides access to a network of community, social, health, and government services. You can call, text, or chat online - ab.211.ca and be connected to a broad suite of social resources and supports.
Transit Safety
Calgary Transit partners with Peace Officers, the Calgary Police Service, and the Alpha House DOAP Team to respond to situations as they arise. On-call support is available 24 hours a day, seven days per week.
*Please begin by reporting all issues to 311*
Homelessness + Rough Sleeping
Alpha House DOAP Team (24/7) T: 403.998.7388
Bear Clan Patrol (24/7) T: 403.608.2401 BearClanYYC@gmail.com
Encampments
Alpha House Encampment Team T: 403.805.7388
*As noted above, please be sure to start by reporting encampment concerns to 311.
Transit Safety
Transit Safety Line (24/7) Text 74100 or call 403.262.1000 (option 1)
Alpha House DOAP Transit Team T: 403.998.7388
Needle Debris
Alpha House Needle Response Team (Daily, 7am-3pm) Call/Text 403-796-5334
*After-hours requests will be answered the next day
Urgent after-hours needle debris collection: call 311
Mental Health + Addiction
If you or someone you know is seeking help for addiction or mental health, contact 211 for available local resources. (24/7)
Bear Clan Patrol (24/7) T: 403.608.2401 BearClanYYC@gmail.com
Download a copy of the infographic HERE
