Job Posting - Constituent & Communication Liaison - Ward 9

The role of Constituent & Communication Liaison is an opportunity for a team player who is keen to get involved in city building and who excels in customer service. This role works directly with the Ward 9 Councillor and team to:

• correspond regularly with constituents about ongoing projects and issues;

• liaise with community associations and other neighbourhood members;

• communicate ward 9 information and news through social media, newsletters, events, graphics and videos;

As the ideal candidate, you have a passion for community- and city-building. You are skilled at writing and public speaking and you are comfortable working alone and as part of a team. You are a people-person, who deals with others in a consistently positive, productive and respectful fashion, as well as a long-term problem-solver. You are confident in your relationship management skills and are able to collaborate and find consensus with various interested parties. You also have a communications background and are skilled at engaging on various social media platforms, are able to create graphics, video content, and other visual material to inform residents and groups about varies issues.

Current Hours

37.5 hours per week + community meetings & events as required (Some evenings and weekends)

Roles and responsibilities

Constituent Liaison

Respond to citizen calls, emails, webmail, and letters

Research and follow up to understand issues and complaints

Information search or triage with City Administration and/or Civic Partners

Report back to the team on issues proactively

Use Dynamics 365 to track constituent issues and resolutions

Community Association Liaison

Attend community association and community group meetings as the Ward 9 representative

Update community associations with new work from the ward

Investigate and help resolve issues for community associations

Communications

Create and send general and community specific updates through Dynamics 365 or Mailchimp

Manage email lists

Manage website updates (gccarra.ca)

Write and/or edit newsletter articles for print

Possibility of managing bigger projects like the Ward 9 Dream Network or the Ward 9 Recreation Map

Social Media

Manage Ward 9 social media accounts

Monitor accounts and respond to questions and concerns from constituents

Create interesting visual and graphic content for social media

Prep, record, and edit informational videos for various platforms

Please send Cover Letter and Resume to Devon LeClair eaward9@calgary.ca by 5:00pm Tuesday November 16.

We appreciate all submissions but only successful candidates will be contacted about next steps and interviews.